Terms and Conditions

Terms and Conditions

Welcome to Frero Adventures! Please read these terms and conditions carefully before booking your safari with us. By booking a safari, you agree to be bound by these terms and conditions.

1. Booking and Payment

A non-refundable deposit of 30% of the total safari cost is required to confirm your booking. The balance is due 30 days before the start of the safari. For bookings made within 30 days of the safari start date, full payment is required at the time of booking. Payments can be made via bank transfer, credit card, or other agreed-upon methods.

2. Cancellations and Refunds

If you need to cancel your safari, the following cancellation fees apply: more than 60 days before the safari start date, 30% of the total cost; 30 to 60 days before the safari start date, 50% of the total cost; less than 30 days before the safari start date, 100% of the total cost. We reserve the right to cancel any safari due to circumstances beyond our control, including but not limited to natural disasters, political instability, or insufficient bookings. In such cases, we will offer an alternative safari or a full refund.

3. Travel Insurance

All clients are required to have comprehensive travel insurance that covers personal accident, medical expenses, emergency evacuation, loss of baggage, and cancellation or curtailment of the safari.

4. Health and Safety

Clients must ensure they meet the necessary health requirements for travel to Uganda. This includes vaccinations and medications. While we prioritize your safety, safaris involve inherent risks. Clients must follow the safety instructions provided by our guides at all times.

5. Visas and Travel Documents

Clients are responsible for obtaining and carrying valid passports, visas, and other travel documents. Frero Adventures is not responsible for any issues arising from incorrect or missing documentation.

6. Changes to Itinerary

We reserve the right to make changes to the safari itinerary due to unforeseen circumstances, such as weather conditions or wildlife movements. Any changes will be communicated to you as soon as possible. Any changes requested by the client may incur additional costs and are subject to availability.

7. Accommodation and Meals

Accommodation is provided as per the safari itinerary. While we strive to provide the best available options, changes may occur due to availability or other factors. Meals are provided as specified in the itinerary. Special dietary requests should be communicated at the time of booking.

8. Liability

Frero Adventures is not liable for any personal injury, loss, or damage to personal property during the safari. We are not responsible for any issues arising from services provided by third parties, including accommodation, transportation, and activities.

9. Code of Conduct

Clients are expected to behave responsibly and respect the local culture, wildlife, and environment. Any behavior deemed unacceptable by the guide may result in the termination of the safari, with no refund provided.

10. Complaints and Disputes

Any complaints should be raised with the guide or representative during the safari. If the issue is not resolved, please contact our office within 14 days of the safari’s conclusion. Any disputes arising from these terms and conditions will be governed by the laws of Uganda.